Please follow this link to reset the V2 password:
https://dash.v2cloud.com/reset/
After resetting the password, a confirmation email will be sent to your email address
Also, here are the password complexity requirements:
Minimum 14 characters, maximum 128 characters, at least one (1) uppercase letter, one (1) lowercase letter, and one (1) number.
Also, the password shouldn't contain part of the e-mail, which is the login username in V2 Cloud.
Note: Always use the US keyboard layout when creating the password.
Sometimes some symbols are causing conflicts with the system so they need to be replaced.