Can I Upgrade My Windows Version on My Cloud PC?

This article explains the limitations of upgrading the Windows version on your cloud virtual machine (VM), whether you’re using a Single-User VM (Windows 10/11) or a Windows Server VM. It also outlines what we can do to help if you need a newer version.

🧍 Single-User VMs (Windows 10/11)

❌ OS Upgrades Are Not Supported

We do not support upgrading from:

• Windows 10 to Windows 11

🖥️ Windows Server VMs

❌ Direct Upgrades Are Not Supported

We cannot upgrade Windows Server VMs from:

• 2012 → 2016 / 2019 / 2022, or
• Any other major version-to-version transition

✅ What We Can Do

We will:

1. Set up a new server with your desired version (free of charge)
2. Coordinate a time that works for you to migrate your data
3. Keep the old server active while you complete the transfer

 What the Process Looks Like

1. You let us know the version you’d like to upgrade to.
2. We’ll create a new VM with the requested Windows version at no cost.
3. We’ll coordinate with you to give enough time to move your data and applications.
4. Once you confirm everything has been migrated, we’ll retire the old VM.

📩 Need Help?

If you'd like to request a Windows version change or have questions about the process, just contact our support team at support@v2cloud.com we’re happy to assist.

Tags: Upgrade